Frequently Asked Questions

Everything you need to know about our premium country clothing and service.

How should I care for my Schöffel GORE-TEX® jacket?

To maintain performance, machine wash at 40°C with a liquid detergent, rinse twice, and minimize spinning. Tumble dry on a warm setting for 20 minutes to reactivate the Durable Water Repellent (DWR) treatment.

What is your return policy for online orders?

We offer a 28-day return period from the date of receipt. Items must be in their original condition, unworn, and with all tags attached to qualify for a full refund.

Do you offer international shipping?

Yes, we ship to a wide range of international destinations. Shipping costs and delivery timeframes are calculated at checkout based on your specific location.

How do I find the right fit for Schöffel breeks and trousers?

Our clothing is designed with a classic country fit. We recommend consulting our detailed Size Guide, located on each product page, which provides specific waist and inside-leg measurements.

Are your products covered by a warranty?

All Schöffel Country products are guaranteed against manufacturing defects in materials and workmanship for a period of 12 months from the date of purchase.

Can I change or cancel my order after it has been placed?

Because we aim to process orders quickly, we can only make changes or cancellations within a very short window. Please contact our Customer Service team immediately for assistance.